Replacement is subject to item availability.   If exact replacement is not available, replacement will be a comparable item of at least equal value.

  Should you desire to return any product within 30 days of purchase simply e-mail us at accents@creativemixes1.com,  stating the name of the product, your original invoice number, and your reason for return. We will contact you with specific return instructions for that particular product.  You must receive a return authorization number (RMA) to return all merchandise.  All non-defective returns are subject to a 20% re-stocking charge upon return and must also be returned within 30 days of purchase.

All returned items must be returned in the original packaging, in an as new condition inclusive of any warranty cards, information/direction information, etc. included with the original package.  Defective products must be in the original factory packaging with all packing material. 

Creative Mixes reserves the right to refuse any RMA or to issue only RMA's deemed appropriate.  RMA numbers are good for only 14 days from date of issuance.  Any product returned after the expiration date of the RMA number will be refused.  All product returns must be shipped pre-paid within 30 days of purchase and have an approved RMA number assigned.  Returned products received not meeting the above criteria will be refused.   

  We carry products that are guaranteed by their manufacturer. If a purchased item includes a product guarantee or warranty, follow the instructions on the guarantee or warranty for repair or replacement.

  Please allow approximately 7 days for your return to be processed once it is returned to us.  Credit card orders may take up to 15 days for your credit card company to process a credit to your account once we process your return.